Launching the virtual branch concept to enable deaf and hard-of-hearing individuals to complete all their government transactions remotely without needing to visit the entity's premises, by integrating Visual Interpretation (VRI) platforms.

Management and outsourcing of specialized medical call centers and operations, including pharmaceutical platforms, smart laboratories, and mental health promotion centers, 24/7, to facilitate appointment booking and ensure continuity of medical care with the highest standards of confidentiality.

Development and operation of a unified digital communication platform to efficiently handle beneficiary requests and transactions, in line with the digital transformation objectives of Saudi Vision 2030.