4D Terms of Use and Privacy Policy

I. Introduction4D is a national company based in Riyadh, Saudi Arabia, established in 2010 to provide remote services. It is a leader in digital transformation, specializing in IT services, digital channels, and the setup of specialized contact centers according to global standards. The company has provided contact center solutions for a wide range of clients across various sectors, delivering innovative solutions that meet market needs. 4D is committed to protecting the privacy of users of its electronic platforms and digital services, adhering to principles of privacy and transparency in the collection and processing of personal data. This policy aims to empower data subjects to understand their rights regarding their data and how it is used within the 4D ecosystem, ensuring data confidentiality and integrity.
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II. Contact InformationAddress: Al-Taawun District, Riyadh, Saudi Arabia
Email: info@4d.sa
Phone: 920033016
P.O. Box: Riyadh 11564, P.O. Box 12476

III. Privacy Policy UpdatesThis policy was last updated on August 4, 2025.
4D reserves the right to amend or update this policy as needed. Such amendments are effective from the date they are published on the company's official website.

IV. Personal Data Collected- Data collected directly: Such as full name, national ID or residency number, contact information, and email address.
- Data collected indirectly: Such as IP address, browser type, and cookies.

V. Use of Personal DataPersonal data is used to provide 4D services, complete registration processes, facilitate communication, and improve user experience.

VI. Legal Basis for Data Collection and Processing4D relies on the legal grounds provided by relevant national regulations, including explicit consent from the data subject, fulfillment of legal obligations, or legitimate interests.

VII. Data ProcessingData is processed solely to achieve the purposes for which it was collected and is not used for any other purposes without legal justification or prior consent.

VIII. Data StorageData is stored within Saudi Arabia in a secure environment in accordance with approved cybersecurity standards and controls.

IX. Data Disposal- Digital data: Using secure deletion or overwriting techniques.
- Paper data: Using shredding machines.

X. Data DisclosureSome data may be shared with official or contractual entities when necessary and in accordance with applicable regulations.

XI. Data Subject Rights- The right to be informed about collection and processing methods.
- The right to access a copy of personal data.
- The right to obtain a copy in a clear format.
- The right to correct inaccurate data.
- The right to disposal after the purpose is fulfilled.
- The right to withdraw consent for processing.

XII. Exercising RightsTo communicate or exercise your rights, you may send requests to the email address: support@4d.sa

XIII. Security Measures4D implements a range of security measures, such as:
- Continuous updating of security procedures.
- Use of encryption for data storage.
- Constant monitoring of systems.

XIV. Complaints and InquiriesFor any complaints or inquiries, please contact us via phone at 920033016 or through the following link Contact Us

XV. General Provisions- This policy is governed by the laws of the Kingdom of Saudi Arabia.
- The Arabic language is the primary reference in the event of any conflict in interpretation.