Developing and operating a unified digital communication platform to efficiently handle beneficiary requests and operations, in line with the digital transformation goals of Saudi Vision 2030
Integration of real-time sign language video interpretation into the contact center infrastructure, empowering deaf and hard-of-hearing beneficiaries to access digital services independently.
Deployment of a specialized 24/7 medical call center handling appointment bookings, patient inquiries, and emergency triage routing while maintaining strict healthcare confidentiality protocols.
Implementation of a unified, multi-channel contact center platform (integrating voice, WhatsApp, and social media) to streamline citizen requests, aligned with Saudi Vision 2030 digital transformation goals.
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