Empowering People with Hearing Disabilities Through a Sign Language Video Call Center
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Digital Empowerment
Empowering People with Hearing Disabilities Through a Sign Language Video Call Center
Sector:
Government and Public Services Sector
Service:
Development and operation of a sign language video call center that enables people with hearing disabilities to communicate with government entities through video calls and real-time sign language interpretation.
Description:
Development and operation of a video call center that enables people with hearing disabilities to communicate directly with government service providers using sign language. The solution includes video call management, beneficiary guidance, and performance and service quality monitoring, enhancing digital accessibility, inclusion, and the overall beneficiary experience.
ROI
ROI and Real-World Metrics:
• Enhanced access to digital government services for people with hearing disabilities.
• Supported digital transformation, inclusion, and digital accessibility requirements.
• Improved contact center operational efficiency, performance monitoring, and service quality management.
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