4D Terms of Use and Privacy Policy

First: Introduction: 4D Company is a national company based in Riyadh - Kingdom of Saudi Arabia, founded in 2010 to provide services remotely. It is considered one of the leading companies in the field of digital transformation, and is distinguished by services that include information technology, digital channels, and equipping specialized call centers according to international standards. The company has also provided call centers for a large number of customers in various fields, while providing innovative solutions that keep pace with market needs. 4D is committed to protecting the privacy of users of its electronic platforms and digital services, and relies on the principles of privacy and transparency in collecting and processing personal data. This policy aims to enable data subjects to understand their rights related to their data, and the mechanism for its use within the 4D system, ensuring the confidentiality and integrity of the data is maintained.
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Second: Contact information Address: Kingdom of Saudi Arabia - Riyadh - Al-Taawun District
Email: info@4d.sa
Phone number: 920033016
P.O. Box: Riyadh 11564 – P.O. Box 12476

Third: Privacy Policy Updates This policy was last updated on 08/04/2025.
4D Company reserves the right to amend or update this policy whenever necessary, and these amendments are considered effective from the date of their publication on the company’s official website.

Fourth: Personal data collected - Data is collected directly: such as full name, ID or residence number, contact information, and email.
- Data is collected indirectly: such as IP address, browser type, and cookies.

Fifth: Use of Personal Data Personal data is used to provide 4D services, complete registration processes, communicate, and improve the user experience.

Sixth: The regulatory basis for collecting and processing data. 4D relies on the regulatory foundations contained in the relevant national systems, which include the explicit consent of the data subject, the implementation of legal obligations, or legitimate interests.

Seventh: Data Processing: Data is processed to achieve the purposes for which it was collected only, and is not used for any other purposes without legal justification or prior approval.

Eighth: Data storage: Data is stored within the Kingdom of Saudi Arabia in a secure environment and in accordance with approved cybersecurity standards and controls.

Ninth: Destruction of data - digital data: using secure deletion or rewriting techniques.
- Paper data: using shredding machines.

Tenth: Disclosure of data Some data may be shared with official or contractual bodies when necessary, and in accordance with applicable regulations.

Eleventh: Rights of data subjects - the right to be informed of the methods of collection and processing.
- The right to access a copy of personal data.
- The right to obtain a copy in a clear format.
- The right to correct inaccurate data.
- The right to destroy after the end of the purpose.
- The right to withdraw consent to processing.

Twelfth: Exercising Rights To communicate or exercise rights, requests can be sent to the email: support@4d.sa

Thirteenth: Security Measures 4D applies a set of security measures, such as:
- Continuous updating of security procedures.
- Using encryption to save data.
- Permanent monitoring of systems.

Fourteenth: Complaints and inquiries: You can contact us regarding any complaint or inquiry via phone 920033016 or through the following link: Contact us

Fifteenth: General Provisions - This policy is implemented in accordance with the regulations of the Kingdom of Saudi Arabia.
- The Arabic language is the primary reference in the event of any conflict in interpretation.